Last Updated: 04 January 2026
Privacy Policy
This Privacy Policy describes how Pro Locksmith Bergen County ("we," "us," or "our") collects, uses, and discloses information, and what choices you have with respect to that information, when you visit our website, contact us, or use our locksmith services in Bergenfield, NJ, USA, and the surrounding Bergen County area. We are committed to protecting your privacy and handling your personal information with care and transparency.
1. Information We Collect
Pro Locksmith Bergen County collects information to provide efficient and reliable locksmith services, communicate with you, and improve our operations. The types of information we collect include:
1.1. Information You Provide Directly To Us
When you interact with us, you may provide us with personal information, including: * Contact Information: Your name, email address, phone number, and physical address (for service requests). * Service Details: Information about the locksmith service you require, details about your locks, security systems, property type, and any access instructions. * Communication Content: Any information you provide when you communicate with us via phone calls (which may be recorded for quality and training purposes), emails, contact forms, or direct messages. * Payment Information: If you make a payment for our services, we collect payment card details or other financial information, which is processed by secure third-party payment processors. We do not store full payment card numbers on our servers.1.2. Information We Collect Automatically
When you visit our website, certain information may be collected automatically through cookies and similar tracking technologies: * Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Device Information: Information about the device you use to access our services, such as device type, unique device identifiers, and mobile network information.2. How We Use Your Information
Pro Locksmith Bergen County uses the information we collect for the following purposes:
* To Provide Services: To schedule and dispatch locksmith technicians to your location, perform requested services, and manage your service appointments. * To Communicate With You: To respond to your inquiries, provide service updates, send confirmations, and follow up on service satisfaction. * For Billing and Payment Processing: To process payments for services rendered and manage invoicing. * To Improve Our Services: To understand how our services are used, diagnose technical issues, analyze website traffic, and make improvements to our website and service offerings. * For Marketing and Promotional Purposes: With your consent, or where otherwise permitted by law, we may send you information about our services, promotions, or special offers. You can opt-out of marketing communications at any time. * For Security and Fraud Prevention: To protect our services, systems, and customers from fraudulent activity, unauthorized access, and other security threats. * For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
Pro Locksmith Bergen County may share your information with third parties in the following circumstances:
* Service Providers: We engage trusted third-party service providers to assist us in operating our business and providing services to you. These may include payment processors, IT and website hosting providers, communication platforms, and customer relationship management (CRM) systems. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. * Technicians and Dispatchers: Your service request details, contact information, and address will be shared with our locksmith technicians and dispatch personnel to facilitate service delivery. * Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request from a governmental authority, court order, or similar legal process. * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Protection and Security
Pro Locksmith Bergen County takes reasonable administrative, technical, and physical measures to protect the personal information we collect from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. This includes using secure servers, encryption technologies, and restricting access to personal data to authorized personnel only. Despite our efforts, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information.
5. Third-Party Services and Cookies
5.1. Third-Party Services
We use third-party services like Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information such as your IP address, pages visited, and time spent on our site. This data helps us analyze website performance and improve user experience. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.5.2. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies (e.g., pixels, web beacons) to enhance your experience. Cookies are small text files placed on your device by a web server. We use cookies for: * Essential Functionality: To make our website work correctly (e.g., maintaining your session). * Analytics: To understand how you use our website, which helps us improve its content and design. * Preference Storage: To remember your preferences (if any) for future visits.You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more information on how to control cookies, check your browser's help settings or visit websites like www.allaboutcookies.org.
6. Your Privacy Rights
Depending on your state of residence, you may have specific rights regarding your personal information under applicable U.S. state privacy laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and Utah Consumer Privacy Act (UCPA). These rights may include:
* Right to Know/Access: You may have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we have shared it. * Right to Delete: You may have the right to request the deletion of your personal information that we have collected, subject to certain exceptions. * Right to Correct/Rectify: You may have the right to request that we correct inaccuracies in your personal information. * Right to Opt-Out of Sale or Sharing: While Pro Locksmith Bergen County does not "sell" your personal information in the traditional sense, some state laws broadly define "sale" to include sharing for cross-context behavioral advertising. You may have the right to opt-out of the "sale" or "sharing" of your personal information. * Right to Limit Use and Disclosure of Sensitive Personal Information: While we generally do not collect sensitive personal information as defined by some state laws, if we were to, you may have rights related to its use and disclosure. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.
7. Data Retention
Pro Locksmith Bergen County retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means we will keep your data for the duration of our relationship with you, and for a reasonable period thereafter to maintain accurate business records, comply with legal obligations, or resolve disputes.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.
9. Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to Pro Locksmith Bergen County's practices. We are not responsible for the privacy practices or content of other websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Updates to This Privacy Policy
Pro Locksmith Bergen County reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact Pro Locksmith Bergen County using the following details:
Pro Locksmith Bergen County 1 N Washington Ave, Bergenfield, NJ 07621 Email: info@bergenlocksmiths.com
